When small and mid-sized companies feel buried in inboxes, follow-ups, forms, and “just one more task,” that’s the moment A+ Virtual Pro steps in. At our recent OCBA lunch, owner Katrina Golden shared how her team of trained virtual assistants plugs into a business’s daily operations—so owners and leaders can focus on revenue, clients, and growth.
A purpose that became a platform
A+ Virtual Pro began in 2018 as a Rotary supported initiative Katrina launched to create safe, flexible work for Filipina survivors of workplace assault. It started with four trainees learning modern, remote skills; today the organization supports 300+ assistants serving clients across the U.S., Australia, the U.K., Singapore, and the UAE—while keeping that original mission of dignity, skills, and opportunity at the core.
A+ now operates from four locations: Western Australia; Wilmington, Delaware; the Philippines (operations hub); and Barnegat, New Jersey.
What A+ Virtual Pro does for a growing business
Katrina’s talk underscored a simple truth: most owners don’t struggle for lack of effort or ideas—they struggle because high-value decisions compete all day with low-leverage tasks. A+ Virtual Pro removes that friction.
Core support you can hand off:
- Executive assistant help: calendars, inbox triage, travel, meeting prep, research, follow-ups.
- Customer communication: inbound calls, policy and appointment follow-ups, CRM updates, ticketing.
- Marketing ops: content coordination, light creative support (e.g., worksheets), platform uploads, campaign tracking, simple reporting.
- Sales assistance: pipeline hygiene, lead routing, quote/contract prep, scheduled reminders.
- Admin workflows: data entry, document formatting, SOP upkeep, vendor coordination.
Assistants integrate into your existing systems and represent your brand as a true extension of the team—no long hiring cycles, no added headcount.
From Katrina’s case studies:
• Farmers Insurance agencies use A+ for inbound calls, policy follow-ups, scheduling, and CRM work—response times drop and retention improves.
• Snapchat/Snap Academy leverages A+ for structured coordination and behind-the-scenes execution so internal teams can stay focused on product and innovation.
• Retail and creative brands (e.g., jewelers, studios, and agencies) rely on A+ for client comms, scheduling, and high-touch admin that protects the customer experience.
A day in the life (real assistant, real tasks)
Katrina shared a short video from “Kim,” an A+ executive assistant who supports a digital education client. Kim builds course worksheets, uploads content to learning platforms, tracks campaigns, and coordinates promo calendars—freeing the client to create, sell, and serve.
Why OCBA matters here
Since joining OCBA last year, Katrina has won new contracts—including work with Farmers Insurance and Snap Academy—thanks to the credibility and introductions that come with being part of this community. A+ Virtual Pro also gives back: the company was a Diamond Sponsor for CAREing for Children’s golf outing and plans to continue supporting local causes.
Training, internships, and white-label partnerships
- University partnerships & summer trainees: A+ welcomes referrals for students seeking remote admin experience.
- White-label support: Larger BPOs and agencies subcontract to A+ for reliable, scalable execution under their brand.
- Industry breadth: Entrepreneurs, agencies, healthcare providers, insurance professionals, real estate teams, e-commerce brands, and creatives—all benefit from a consistent operational backbone.
Getting started
- Identify your “low-leverage” list. Pull the repeatable tasks that steal evenings and weekends.
- Pick the first 5. Calendars, follow-ups, CRM cleanup, basic content ops, or customer messaging are great pilot areas.
- Onboard once. A+ integrates with your tools and SOPs; you get the same assistant daily for continuity.
- Measure impact. Track response times, task completion, and time recovered—then scale support as needed.
If your to-do list is growing faster than your business, it’s time to put a professional support system behind you. OCBA members: consider A+ for your own firm—or refer a client who needs reliable back-office help without adding payroll.
A+ Virtual Pro
virtualpro.solutions • 640-208-5859
20 Windward Drive, Barnegat, NJ 08005